Passengers and tourists at Oslo Airport often face stress and confusion caused by poor information flow, unpredictable procedures, and limited support. This master’s thesis presents a strategic concept developed to address these challenges: an interactive information screen that guides travelers through key stages of their journey.

The solution was developed through a comprehensive process of user research, prototyping, and testing, and combines intuitive design with robust functionality. The kiosk offers wayfinding, real-time updates, boarding pass scanning for personalized assistance, and a GPT-powered chatbot. All designed for quick access, high usability, and universal accessibility.

While launched as a standalone MVP, the concept is structured as part of a long-term strategy. It integrates seamlessly with Avinor’s broader digital ecosystem, allowing users to transition smoothly between screen, mobile, app, and web.