The digital skills of many older adults become vulnerable when digital services differ from one another or change over time. Today's support often aims to solve the immediate task or teach step by step procedures, rather than build fundamental understanding that can transfer to new digital situations.


This thesis explores system understanding as a more robust learning goal through a physical learning tool: a tangible user interface (TUI) built on recognising action types across services, which turns the motivation that arises in a help-seeking situation into a driver for learning.